Refund policy
At Dilfa, every piece is created and prepared with care. Because many of our products are handmade or produced in limited collections, we generally do not accept returns or exchanges.
Returns
We do not accept returns due to:
- Change of mind
- Incorrect product selection
- Personal preference
Books and journals are not eligible for return once used or damaged after delivery.
Please review all product descriptions, dimensions, and photos carefully before placing your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We’ll review your request and, if approved, offer an appropriate solution such as a replacement or refund.
Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order enters production or has been dispatched, it cannot be cancelled.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions about your order, please contact us through our Contact page or WhatsApp. We’re always happy to help.