Shipping policy

Last Updated: July 29, 2026

Thank you for choosing Dilfa. Every order is prepared with care, and we are committed to delivering your collection safely and efficiently.

Order Processing

Orders are processed within 2 to 5 business days after payment is confirmed.

During collection launches, holidays, or periods of high demand, processing times may be slightly longer. If this happens, we’ll keep you informed.

Shipping

Dilfa currently offers shipping to selected countries. Available shipping options and delivery estimates will be displayed during checkout.

Delivery times vary depending on your destination and shipping carrier.

Please note that delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, or carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with tracking information, where available.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Dilfa is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us. We will work with the shipping carrier to help locate your package and provide updates whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

We’ll review your request and work to provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact page.

Thank you for choosing Dilfa. We appreciate your trust and look forward to being part of your journey.